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Our Legal Framework Protects Your Account

When you open an account with devisi303, your personal data, payment details and withdrawal requests are handled under clear terms that apply where local law permits.

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devisi303 Our Legal Framework Protects Your Account
LEGAL CONTACT PATHS

How to Reach Our Legal Support

Team online

Email Inquiry

Send account or payment concerns to our legal support desk. Response time is 24-48 hours on business days. Include your account ID and a clear description of your issue.

Live Chat Support

Our chat team answers account security and payment questions from 08:00 to 22:00 Indonesia time, seven days a week. They can escalate to our legal team if needed.

Account Settings

Request data exports, account restrictions, or payment method changes directly in your account settings under Privacy & Security. Changes take effect within 24 hours.

SECURITY & DATA PRACTICES

How We Protect Your Account

Data Encryption

All account data and payment information are encrypted in transit and at rest. When you deposit via DANA, OVO, GoPay or QRIS, the connection between your wallet and our payment system is secured with industry-standard SSL.

Identity Verification

We verify your identity once during account setup using your personal details and phone number. This step prevents account takeover and ensures only you can request withdrawals to your registered payment method.

Cookie & Session Policy

We use cookies to remember your login and payment preferences. Session cookies expire after 30 minutes of inactivity on shared devices. You can clear cookies anytime in your browser settings.

Withdrawal Verification

Every withdrawal request is verified against your account identity before funds leave our system. If we detect unusual activity, we confirm the request via your registered phone number before processing.

Data Retention

We retain account records for the period required by local law, typically three years after account closure. Transaction history is available in your account for the past two years.

Request Your Data

You can request a complete export of your personal data and account history. Go to Privacy & Security in account settings, select Export Data, and we will deliver the file within five business days.

Common Questions About Your Rights & Our Terms

Contact our support team immediately through live chat or email. We will freeze your account, verify your identity, and review your account activity. If unauthorised transactions occurred on DANA, OVO, GoPay or QRIS, we work with your payment provider to investigate and reverse them where possible.

We keep account records for compliance periods required by local law. Once this period ends, inactive account data is archived. During an active account, you can request a data export anytime in your Privacy & Security settings. Complete deletion depends on local law and is processed within 30 days.

Verified withdrawal requests to DANA, OVO, GoPay and QRIS usually arrive within 1-5 minutes. Bank transfers may take 1-2 hours during banking hours. If your request requires additional verification, we notify you via your registered phone number and email.

Only devisi303 and your payment provider can access your DANA, OVO, GoPay or QRIS details. We do not share your information with advertisers, third-party marketers or data brokers. Our support team sees only your last four digits for security purposes.

You can set account restrictions in your Privacy & Security settings. Options include withdrawal limits, payment method locks, and temporary account pauses. Restrictions take effect immediately and can be adjusted anytime.

Access and eligibility depend on local law. When you open an account, we confirm your details and location. If your region changes or local law affects your eligibility, we notify you via email and your account settings. You can contact support to confirm your status anytime.

Contact our support team with your transaction ID and reason. We review disputes within 48 hours and work with your payment provider to investigate. If the charge was unauthorised, we initiate a reversal. Keep documentation of your dispute for your payment provider's records.

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